Terms and Conditions - Gardener Sydenham

Welcome to Gardener Sydenham. By accessing or using our services, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully.

Introduction

These terms govern your use of our gardening services in Sydenham. By engaging our services, you acknowledge that you have read, understood, and agree to be bound by these terms.

Services Provided

We offer a range of gardening services to cater to your specific needs. Our services include:

General Garden Maintenance: Regular upkeep, including mowing, trimming, and weeding.
Landscaping: Design and implementation of garden layouts, planting schemes, and hardscaping features.
Seasonal Services: Leaf removal in autumn, snow management in winter, and preparation for spring and summer.
Specialized Care: Assistance with plant health, pest control, and soil management.

Each service is customized to meet the unique requirements of your garden, ensuring optimal growth and aesthetic appeal.

Booking and Scheduling

To schedule a service, please contact us through the provided channels. We strive to accommodate your preferred dates and times; however, availability is subject to our schedule.

Appointment Confirmation

Once a booking is made, you will receive a confirmation email detailing the service date, time, and scope of work.

Payment Terms

Payments for our services are due under the following conditions:

Upfront Payment: For one-time services, payment is required upon booking confirmation.
Recurring Services: For ongoing maintenance, payments are billed on a monthly basis.
Accepted Payment Methods: We accept cash, credit/debit cards, and online payment platforms.
Late Payments: A late fee may be applied to overdue accounts. Continued non-payment may result in suspension of services.

Cancellation Policy

We understand that circumstances may change. Our cancellation policy is as follows:

Advance Notice: Cancellations must be made at least 48 hours in advance.
Late Cancellations: Cancellations made less than 48 hours in advance may incur a fee equivalent to 50% of the scheduled service cost.
No-Show Policy: Failure to be present for a scheduled appointment without notice will result in a full service charge.

Liability and Responsibility

While we strive to provide exceptional service, certain limitations apply:

Property Damage: We are responsible for any damage caused by negligence during service. However, we are not liable for pre-existing conditions or issues beyond our control.
Personal Property: It is the client's responsibility to secure personal belongings. We are not liable for any loss or damage to personal items.
Force Majeure: We are not liable for delays or failures to perform services due to events beyond our control, such as extreme weather conditions or natural disasters.

Client Responsibilities

To ensure effective service delivery, clients agree to:

Access: Provide access to the property during scheduled service times.
Preparation: Remove any obstacles or hazards that may impede our work.
Communication: Inform us of any specific instructions or preferences related to the service.

Privacy Policy

Your privacy is important to us. We collect personal information solely for the purpose of providing our services. We do not share, sell, or lease your information to third parties without your consent.

Modification of Terms

We reserve the right to modify these Terms and Conditions at any time. Any changes will be communicated to clients through appropriate channels. Continued use of our services signifies acceptance of the updated terms.

Governing Law

These terms are governed by the laws of the jurisdiction in which Gardener Sydenham operates. Any disputes arising from these terms will be resolved in accordance with local laws.

Acceptance of Terms

By engaging Gardener Sydenham’s services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.